Building Representative (San Romanoway)

Summary: The Building Representative administers the day-to-day operations of the residential community, while maintaining the upkeep and integrity of the property. While ensuring adherence to internal process and protocols, the Building Representative is to also provide excellent customer service to all residents, prospects and visitors.

What you’ll get to do:

Customer Service & Resident Relations

• Primary Point of Contact: Serve as the main point of contact for residents, responding promptly to inquiries, concerns, and complaints, ensuring customer satisfaction.
• Leasing and Administration: Facilitate the leasing process, including answering leasing inquiries, conducting in-suite showings, completing lease applications, and ensuring all leases adhere to internal policies.
• Contractor/Vendor Liaison: Act as the on-site liaison for contractors and vendors, maintaining positive relations and ensuring timely access to the property for required services.
• Legal Documentation*: Deliver legal documentation related to rent collection and landlord-resident disputes as instructed by management.
• Work Order Management: Maintain accurate records of work orders, ensuring timely completion of tasks, and escalate any unresolved issues to the Manager, Residential Operations.
• After-Hours Support: Be available for after-hours emergencies as per the building schedule, providing immediate support when needed.
• Resident Satisfaction: Ensure all resident issues are addressed professionally, escalating exceptional service complaints or unresolved concerns to management.
• Parking & Heating*: Address resident parking concerns and investigate daily heating complaints following internal protocols.

Building Maintenance & Operations
Daily Responsibilities:

• General Operations: Oversee daily building operations, including general maintenance tasks, fire life safety requirements, and ensuring the cleanliness of both interior and exterior common areas.
• Suite Preparation: Ensure apartments are thoroughly cleaned and prepared for new residents, assisting with the move-in and move-out process, including in-suite inspections.
• Work Orders & Repairs: Monitor and ensure the timely completion of work orders, addressing general property repairs such as minor plumbing and electrical maintenance.
• Systems Monitoring: Conduct daily inspections of building systems (HVAC, electrical, mechanical, security), troubleshooting and addressing issues as needed. Coordinate with service contractors for specialized tasks.
• Waste Management: Maintain cleanliness and functionality of garbage chutes, compactor, and exterior waste disposal areas.

Weekly Responsibilities:

• Maintenance Tasks: Perform a variety of electrical and plumbing repairs, including replacing smoke detectors, light fixtures, faucets, and minor plumbing issues like leaks and blockages.
• Janitorial Duties: Ensure cleanliness in common areas, including elevators, lobby, laundry rooms, and amenity spaces.
• Fire Safety & Compliance: Maintain fire safety and winter safety logs, ensuring compliance with internal policies and procedures. Participate in safety inspections.

Monthly Responsibilities:

• Building Inspections: Assist with monthly building inspections, including monitoring the condition of equipment, systems, and common areas.
• Seasonal Maintenance: Perform seasonal duties like gardening, snow removal, and salting. Adapt tasks based on the building's specific needs and climate.
• Move-In/Move-Out Assistance: Coordinate and assist with the move-in and move-out process, including scheduling elevator use and conducting in-suite inspections.

Emergency Preparedness & Safety

• Fire Safety Plan: Be well-versed in the property’s fire safety plan, ensuring compliance and readiness in the event of an emergency.
• Safety & Security: Maintain a high level of awareness regarding the safety and security of residents, ensuring swift responses to emergencies as per internal procedures.
• After-Hours Availability: Be available for after-hours emergency support, addressing immediate issues and escalating matters to management as necessary.
• Regulatory Compliance: Ensure all building systems are compliant with relevant regulations, including elevator safety and TSSA requirements.

Who You Are:

• Diploma or equivalent. Additional technical certifications (plumbing, electrical work. HVAC, or building maintenance) are highly desirable.
• 2 to 5 years in building maintenance, property management, or a related field
• Knowledge of resident rights, building codes, and environmental regulations
• Familiarity with fire safety plans and emergency procedures
• Strong attention to detail to ensure all maintenance tasks and inspections are done thoroughly to prevent future issues
• Strong communication and interpersonal skills
• Self-starter who is comfortable “switching gears” and able to switch focus on a whim
• Ability to manage and prioritize multiple projects and deadlines
• A valid driver’s license may be required, especially if driving is necessary to carry out maintenance or other duties related to building operations at assigned properties

This position is part of a unionized workforce and is governed by a collective bargaining agreement.

Greenwin Corp. is an equal opportunity employer committed to building a diverse workforce representative of the communities we serve and providing an accessible environment. Accommodation is available upon request by contacting accessibility@greenwin.ca. We encourage all qualified candidates to apply.